{"id":90,"date":"2022-02-01T22:12:33","date_gmt":"2022-02-01T22:12:33","guid":{"rendered":"https:\/\/chlorisceramics.com\/?page_id=90"},"modified":"2026-08-15T20:57:08","modified_gmt":"2026-08-15T20:57:08","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/chlorisceramics.com\/?page_id=90","title":{"rendered":"Delivery, packaging &#038; returns"},"content":{"rendered":"\n<div style=\"height:262px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Standard delivery to the UK is free.<br>Overseas delivery charge is added at checkout and is calculated automatically based on your address. Overseas delivery will normally be around 7 working days from despatch.<br>Payment of customs duty and your local taxes is not included and may be payable by you direct to your authorities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For details of express delivery rates, please&nbsp;contact me.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I try to despatch items within 2 working days of receipt of payment where the item is in stock. Please note that this cannot be guaranteed<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All goods are double-boxed for shipping to protect them from breakages and are labelled as fragile, with the exception of ceramic pendants, which are sent in padded envelopes. &nbsp;Please check the goods on arrival. &nbsp;Should any damage occur in transit, please email me with a photograph within 7 days of arrival for a full refund. &nbsp;Claims beyond that period cannot be guaranteed without proof that the claim could not be submitted earlier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are not satisfied with the item that arrives, a refund will be given for goods returned to me in the condition they left me provided they are despatched to me within 7 days of receipt. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must contact us before returning the item and agree the return with me. I may agree to replace damaged goods without you needing to return them. examined and the issue verified.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. I don\u2019t guarantee that I will receive your returned item.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact me at enquiries@chlorisceramics.com for questions related to refunds and returns.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Standard delivery to the UK is free.Overseas delivery charge is added at checkout and is calculated automatically based on your address. Overseas delivery will normally be around 7 working days from despatch.Payment of customs duty and your local taxes is not included and may be payable by you direct to your authorities. For details of&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":84,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-90","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/chlorisceramics.com\/index.php?rest_route=\/wp\/v2\/pages\/90","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chlorisceramics.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chlorisceramics.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chlorisceramics.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chlorisceramics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=90"}],"version-history":[{"count":8,"href":"https:\/\/chlorisceramics.com\/index.php?rest_route=\/wp\/v2\/pages\/90\/revisions"}],"predecessor-version":[{"id":2136,"href":"https:\/\/chlorisceramics.com\/index.php?rest_route=\/wp\/v2\/pages\/90\/revisions\/2136"}],"up":[{"embeddable":true,"href":"https:\/\/chlorisceramics.com\/index.php?rest_route=\/wp\/v2\/pages\/84"}],"wp:attachment":[{"href":"https:\/\/chlorisceramics.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=90"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}